Collections Account Analyst Supervisor will oversee a team of collections account analysts responsible for managing customer accounts receivable and ensuring timely payment. The ideal candidate will possess strong leadership skills, a thorough understanding of collections processes, and exceptional communication abilities to effectively manage both internal and external stakeholders.
Key Responsibilities:
· Supervise a team of collections account analysts, providing guidance and support to ensure effective management of accounts receivable and timely collection efforts.
· Develop and implement strategies to optimize collections processes, reduce outstanding balances, and improve cash flow.
· Review and analyze aging reports to identify delinquent accounts and prioritize collection efforts based on account aging and payment history.
· Conduct regular meetings with team members to review performance metrics, discuss collection strategies, and address any challenges or issues.
· Build and maintain strong relationships with customers, serving as a point of contact for collection inquiries and disputes, and facilitating payment arrangements when necessary.
· Collaborate with cross-functional teams, including sales, accounting, and customer service, to resolve customer issues and improve collections processes.
· Utilize collection software and tools to track customer interactions, document collection efforts, and update account information.
· Monitor compliance with company collection policies and procedures, ensuring adherence to regulatory requirements and best practices.
· Provide regular reports and updates to senior management on collections performance, including aging analysis, collection trends, and potential risks.
Required Experience:
· Minimum of three years of experience in collections, accounts receivable management, or a related field, with at least one year in a supervisory or leadership role.
· Strong understanding of collections principles, including credit risk assessment, payment terms, and collection strategies.
· Excellent communication skills, both written and verbal, with the ability to effectively negotiate payment terms and resolve customer disputes.
· Proven leadership abilities, with experience coaching, mentoring, and motivating team members to achieve collection goals.
· Proficiency in collection software and Microsoft Office applications, including Excel, Word, and Outlook.
· Strong analytical skills, with the ability to analyze data, identify trends, and develop actionable insights.
· Detail-oriented with a focus on accuracy and timeliness in managing collections activities.
· Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
Preferred Experience:
· Experience with collections software such as BillTrust or similar platforms.
· Knowledge of transportation or logistics industry collections practices and regulations.
· Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
