I received an email from a customer in MN who we do business with every year, they buy a dozen cases or so to give to their friends and customers etc.
The email comes in at 3:22 PM today.
I send an email to Taylor At 3:25 PM after Denice tells me she thought she saw the Sutton truck in town not long ago.
I asked Taylor if he can get the truck to turn around and head back to the winery.
A few minutes later he confirms that he can and I give him the address information and ask for a blank BOL.
A few minutes later not only do I get a BOL but it's completed, filled in with all the information and all I had to do is print it out.
As I am checking my email, waiting for the BOL, the truck backs in.
We load the pallet on the truck and close the doors.
It's now 3:59 PM and your truck is pulling off of my property...34 minutes after emailing Taylor.
I know this is particular timeline is an exception but it could easily have not happened at all.
It happened because you've got an amazing team of dispatch people and drivers who, frankly, care about what they're doing and make the effort.
THANK YOU 😊😊
Mark McCain - CEO,
Three Lakes, Wisconsin
I would just like to say thank you for having the best, most positive driver around. Lowell goes above and beyond his driver duties. He always has a positive attitude and smile. There has been numerous times that he has called me to see if we were going to have a shipment before he left the area. Numerous times where he will see that I am strapping something down and he will come offer a helping hand. He always talks highly of Sutton and says it’s the best company he has ever worked for.
Thank you!
Cody Scheidler - Shipping Coordinator at Weimer Bearing,
Menomonee Falls, Wisconsin
I would like to take a second to say thank you to the drivers from Sutton who have come through. I typically have the same two guys and they are awesome. Always willing to help if need be and have great personalities. Way better than any other company I've dealt with so far.
Brett Pagel - Warehouse Manager at Managed Packaging Systems,
Hartland, Wisconsin
This could go two ways. The driver could get a big pat on the back or get reprimanded for doing too much, but I needed to let you know that my client was blown away with the above-and-beyond service your driver provided when delivering the Pirouetted tables to Friedman Place last week.
The client does not have easy access and sometimes there are people who double park and block the alley where deliveries are made. That was the case on the date of the delivery. The driver could have taken the time to go inside and ask for assistance clearing the alley, but he chose to do the following:
He parked at the end of the alley, unloaded the tables and wheeled them down the alley about ½ block to the client’s delivery entrance. Though my client would have provided an easier alternative, I am certain the driver felt he needed to get the job done and did what he felt he needed to do to get the job done as quickly as he could but caused himself a lot of extra work.
I am certain that, given this situation, most people would not have been so kind, thoughtful and helpful. My client did not expect this level of service but was so grateful that he went out of his way to make sure I knew how happy he was and how sorry he was for the extra work that the driver had to deal with. I believe that this is not the first time this driver has received a compliment, but I couldn’t let the opportunity go by without saying thank you.
Audra Matimore - Warehouse direct at PMP,
Des Plaines, Illinois
Just want to take a minute and appreciate the amazing service I get from your company. It is very unfortunate that your company does not serve other areas, but within your service range, you guys are the best company by FAR!!!!!!!!!!!!!!!!!!!! Keep the amazing service and have a great day!
Angel Jimenez - Global Tranz,
Scottsdale, Arizona
I have worked in the service industry my entire career and Sutton has been a great carrier to work with. You provide a great product with exemplary service and it has been my pleasure.
Joe Rizzo - Landstar,
Jacksonville, Florida
